Refund Policy

Returns & Refunds

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Thank you for purchasing from Longhorn Look. We want you to be completely satisfied with your order. If for any reason you are not fully happy with your purchase, we offer a simple and straightforward return process.

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Eligibility for a Refund

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• You may request a refund within 30 calendar days of your purchase date.

• To be eligible, the item must be returned in the same condition in which you received it—unused, unwashed, and undamaged.

• Return postage and shipping costs are the customer’s responsibility unless otherwise stated.

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Inspection & Processing

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Once we receive your returned item, our team will inspect it. If the product meets the return criteria, we will process your refund to the original payment method used at checkout.

• Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank or card issuer.

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Non-Eligible Returns

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You will not be eligible for a refund if:

• The product is returned damaged, altered, or not in its original condition.

• More than 30 calendar days have passed since your purchase.

 

Questions or Support

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If you have any additional questions about our refund process, please contact our customer support team. We’re here to help ensure your experience with Longhorn Look is a positive one.